Consumer Concerns About Paper
Wood fibre, the fundamental raw material in paper, is a natural and renewable resource. In Europe, where nearly all primary forests are protected, paper is produced using wood from sustainably managed forests, where the cycles of planting, growth, and regeneration are carefully regulated. Public support for this approach is strong with 66% of European consumers believing it is important to use paper products sourced from sustainably managed forests, and 36% actively looking for forestry certification labels when purchasing paper-based items.
However, misconceptions remain. 64% of consumers believe that only recycled paper should be used to produce new paper products. This overlooks a key practical limitation that paper cannot be recycled indefinitely, due to natural losses in the recycling process and that fibres get shorter and not useful in creating a new sheet of paper. Furthermore, production cannot be based on 100% recycled fibre as 100% of consumption cannot be collected. The cycle must therefore be constantly refilled with new strong virgin fibres from sustainably managed forests. Paper is highly recycled and, in Europe, paper fibres were re-used an average of 3.5 times in 2022.3 What’s more, paper has the highest recycling rate of any material in Europe at 79%.2
Concerns around water usage also persist. Half of consumers (50%) believe that paper and paper packaging production uses excessive amounts of water. In reality, the industry has made significant strides in sustainable water usage. In 2022, approximately 90% of the water used in European paper and board production was treated and returned to the environment, with the remainder either evaporated or retained in the final product.²
“Whilst it’s good to see that consumers view the pulp and paper industry less damaging than other industries on forests, the survey results show just how little consumers really understand when it comes to deforestation. There still remains many misconceptions surrounding print and paper-based products’ and their impact on the environment,” says Jonathan Tame, Managing Director, Two Sides Europe. “These misunderstandings make the work we do at Two Sides and Love Paper vital.”
A headline summary containing some of the key findings is publicly available to view and download here: twosides.info/trend-tracker-2025
The complete survey data broken down by country, age and gender is available to Two Sides members only or available to purchase.
To learn more about the campaign or how to become a supporter, visit become-a-member